Analisi Statistica dei Dati del Servizio Clienti Mulebuy su Spreadsheet e Proposte per il Miglioramento

2025-04-27
THE NORTH FACE Down jacket（28 styles）-0234
THE NORTH FACE Down jacket（28 styles）-0234
$30.42
AirPods 3-0102
AirPods 3-0102
$7.64
Jordan 4 Retro (40 color)-0001
Jordan 4 Retro (40 color)-0001
$34.72
New Balance 9060 series (20 style)-0011
New Balance 9060 series (20 style)-0011
$38.89
2024 New Jordan 4 (12 colors)-0010
2024 New Jordan 4 (12 colors)-0010
$38.89
Rolex watches (3 qualities 14 styles)-0396
Rolex watches (3 qualities 14 styles)-0396
$52.78
GOYARD Fashion bags-0182
GOYARD Fashion bags-0182
$9.58
Balenciaga Triples (7 styles) -0515
Balenciaga Triples (7 styles) -0515
$83.33
UGG CLASSIC MINI（27 Style）-0013
UGG CLASSIC MINI（27 Style）-0013
$25
Louis Vuitton fashion bag-0185
Louis Vuitton fashion bag-0185
$48.61
Louis Vuitton LV belt（36 style）-0246
Louis Vuitton LV belt（36 style）-0246
$11.81
Apple iPhone 17 Pro Max 512GB-4745
Apple iPhone 17 Pro Max 512GB-4745
$180.42
Apple AirPods 4 (with active noise cancellation) with wireless charging case (USB-C)-4744
Apple AirPods 4 (with active noise cancellation) with wireless charging case (USB-C)-4744
$16.53
Canada Goose new high-end down jacket short shiny-4313
Canada Goose new high-end down jacket short shiny-4313
$133.33
AMIRI MA-1-0024
AMIRI MA-1-0024
$72.22
Burberry Down jacket-0827
Burberry Down jacket-0827
$38.89
UGG Tazz comfortable soft fashion wear height increase warm-4500
UGG Tazz comfortable soft fashion wear height increase warm-4500
$34.72
Jordan 4 anti-slip wear-resistant mid-top retro basketball shoes-4241
Jordan 4 anti-slip wear-resistant mid-top retro basketball shoes-4241
$123.33
Apple Air Pods Max (USB-C)-4841
Apple Air Pods Max (USB-C)-4841
$97.08
Apple AirPods Pro 3 Bluetooth Earphones with MagSafe Charging Case (USB-C)-4743
Apple AirPods Pro 3 Bluetooth Earphones with MagSafe Charging Case (USB-C)-4743
$17.92

Introduzione

Il monitoraggio e l'analisi dei dati del servizio clienti sono fondamentali per garantire un'eccellente esperienza utente. Questo articolo esamina i dati di Mulebuy (consultazioni, tasso di reclami, tempi di risoluzione) organizzati in Google Spreadsheets, identifica le carenze usando i parametri SERVQUAL, e propone soluzioni basate sui risultati.

Raccolta e Statistiche dei Dati

I dati chiave vengono tracciati in fogli separati:

Metrica Strumento di Misurazione
Volume di richieste giornaliere Contatore automatico (Form Google)
Tempo medio di risposta Formula =AVERAGE(B2:B100)

Individuazione delle Aree Critiche

  • Tasso di reclami:
  • Gap di empatia:

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