Organizing Basetao Shopping Feedback in Spreadsheets with Action Tracking

2025-04-27
THE NORTH FACE Down jacket（28 styles）-0234
THE NORTH FACE Down jacket（28 styles）-0234
$30.42
AirPods 3-0102
AirPods 3-0102
$7.64
Jordan 4 Retro (40 color)-0001
Jordan 4 Retro (40 color)-0001
$34.72
New Balance 9060 series (20 style)-0011
New Balance 9060 series (20 style)-0011
$38.89
2024 New Jordan 4 (12 colors)-0010
2024 New Jordan 4 (12 colors)-0010
$38.89
Rolex watches (3 qualities 14 styles)-0396
Rolex watches (3 qualities 14 styles)-0396
$52.78
GOYARD Fashion bags-0182
GOYARD Fashion bags-0182
$9.58
Balenciaga Triples (7 styles) -0515
Balenciaga Triples (7 styles) -0515
$83.33
UGG CLASSIC MINI（27 Style）-0013
UGG CLASSIC MINI（27 Style）-0013
$25
Louis Vuitton fashion bag-0185
Louis Vuitton fashion bag-0185
$48.61
Louis Vuitton LV belt（36 style）-0246
Louis Vuitton LV belt（36 style）-0246
$11.81
Apple iPhone 17 Pro Max 512GB-4745
Apple iPhone 17 Pro Max 512GB-4745
$180.42
Apple AirPods 4 (with active noise cancellation) with wireless charging case (USB-C)-4744
Apple AirPods 4 (with active noise cancellation) with wireless charging case (USB-C)-4744
$16.53
Canada Goose new high-end down jacket short shiny-4313
Canada Goose new high-end down jacket short shiny-4313
$133.33
AMIRI MA-1-0024
AMIRI MA-1-0024
$72.22
Burberry Down jacket-0827
Burberry Down jacket-0827
$38.89
UGG Tazz comfortable soft fashion wear height increase warm-4500
UGG Tazz comfortable soft fashion wear height increase warm-4500
$34.72
Jordan 4 anti-slip wear-resistant mid-top retro basketball shoes-4241
Jordan 4 anti-slip wear-resistant mid-top retro basketball shoes-4241
$123.33
Apple Air Pods Max (USB-C)-4841
Apple Air Pods Max (USB-C)-4841
$97.08
Apple AirPods Pro 3 Bluetooth Earphones with MagSafe Charging Case (USB-C)-4743
Apple AirPods Pro 3 Bluetooth Earphones with MagSafe Charging Case (USB-C)-4743
$17.92

Introduction

Managing user feedback effectively is crucial for Basetao, a popular shopping agent service. By organizing customer comments in structured spreadsheets and implementing a traceable improvement system, we can systematically enhance service quality. This document explains the classification process and provides a framework for tracking corrective actions.

Action Implementation Framework

  1. Priority Tagging: Severity scale (1-5) for urgency
  2. Department Assignment: QA Team · CS Team · Tech Team
  3. Solution Prototyping: Proposed resolutions with deadlines

Tracking Spreadsheet Structure

Feedback ID Type → Date Action Proposed Owner Status Result Metrics
BK2024-58 Logistics · 15/03 Express partnership review Logistics Manager Active (ETA 20/04) → 22% faster WCD

Status categories: Not Started · Active · Completed · On Hold

Performance Integration

  • Monthly closure rate target: ≥85% critical issues
  • Quarterly NPS correlation analysis
  • Repeat complaint reduction KPI

Continuous Improvement Cycle

This systematic approach transforms raw feedback into actionable business intelligence. The spreadsheet becomes a living document

Pro Tip: Add conditional formatting to highlight overdue items and implement @mention

```

okspreadsheet.com Legal Disclaimer: Our platform functions exclusively as an information resource, with no direct involvement in sales or commercial activities. We operate independently and have no official affiliation with any other websites or brands mentioned. Our sole purpose is to assist users in discovering products listed on other Spreadsheet platforms. For copyright matters or business collaboration, please reach out to us. Important Notice: okspreadsheet.com operates independently and maintains no partnerships or associations with Weidian.com, Taobao.com, 1688.com, tmall.com, or any other e-commerce platforms. We do not assume responsibility for content hosted on external websites.