Organizing Basetao User Feedback Data in Spreadsheets for Continuous Improvement

2025-04-27
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Feedback Categorization System

We implement a structured classification system in Google Sheets/Excel to organize Basetao purchasing agent user feedback into actionable categories:

  • Product Quality
  • Service Experience
  • Logistics Performance
  • Platform Usability
  • Value Perception

Spreadsheet Implementation Framework

Master Feedback Tracking Sheet

Ticket ID Date Category Feedback Details Urgency Action Owner

Root Cause Analysis Tab

For recurring issues, we document:

  1. Pattern frequency (weekly/monthly occurrence)
  2. Affected user segments
  3. Supplier/payment/warehouse correlations

Improvement Tracking Mechanism

Action Implementation Log

Ref ID Improvement Action Target Date Status KPIs Impacted
LQ-2024-07 Implement supplier quality checkpoints for luxury items 2024-08-15 In Progress Product complaint rate

Validation Process

Each resolved case includes:

  • Post-resolution customer satisfaction score
  • Team retro meeting notes
  • 30-day recurrence monitoring

Visual Management Components

Dashboard elements embedded in the spreadsheet:

  • Category Heatmap
  • Resolution Timeline Chart
  • Impact Scorecard

Data validation rules ensure all entries include mandatory fields:
Classification tags, department assignment, case status

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