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Customer feedback is crucial for the continuous improvement of Basetao's shopping agent services. By systematically categorizing feedback in spreadsheets and implementing a tracking mechanism for improvement measures, Basetao can enhance service quality and customer satisfaction.
User feedback is categorized into three primary dimensions in spreadsheets:
A sample spreadsheet structure includes columns for Feedback ID, Date, Category Sub-Type Severity and Status.
| Feedback Category | Improvement Action | Responsible Team |
|---|---|---|
| Product quality | Implement enhanced quality verification checklist and incentive high-review sellers | QC Department |
| Service Attitude | Conduct bi-weekly staff training sessions sessions | HR & CS Teams |
| Shipping Speed | Establish priority partnerships with stable logistics providers | Logistics Team |
A dedicated 'Action Tracker' sheet is maintained with:
This system ensures 80% within 48-hour feedback response rate and recurrent issues listed quarterly reported measuring KBIS (Key Business Improvement Specs):
Key metrics overlay:
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